CANCELLATION POLICY
Life happens and I understand that sometimes appointments need to be changed. However, due to the nature of my work and to respect my time as well my other clients, I do enforce the following cancellation policy.
-Cancellations made within 24 hours of your scheduled appointment will incur a charge of 40%of the full service fee.
-This fee must be paid before you cna reschedule any future appointments with me.
-No-shows will be charged the full service fee and will also need to pay this fee before rescheduling.
I appreciate your understanding , and cooperation. By confirming your appointment, you acknowledge and agree to this policy.
RE-DO POLICY
I genuinely believe in creating connections that are built on trust, open communication, and mutual respect. My goal is for you to love your new look and feel confident with your service. If for any reason you are dissatisfied with your cut or color, I am committed to ensuring you leave happy.
If any adjustments are necessary, please reach out within 7 days of your appointment to discuss your concerns. I will gladly schedule a follow-up visit to correct the service at no additional charge.
Please note the following guidelines:
Time Frame: I can only offer corrections within 7 days of the initial service. After this period, adjustments will be subject to regular pricing.
Communication is Key: If you are experiencing any concerns, please contact me directly so we can address them together. I will not be able to honor re-dos if the issue is not communicated within the 7-day window.
Product Use & Aftercare: The results of your service can be impacted by your home care routine and the products used. If you have not followed the recommended aftercare, I may not be able to offer a correction free of charge.
No Shows & Late Cancellations: If you miss your follow-up appointment or fail to provide 24-hour notice for cancellation, you will be charged for the service. A new appointment will need to be scheduled and paid for in full.
Client Responsibility: While I do my best to ensure that the service is exactly what you asked for, if a miscommunication occurs, I will work with you to resolve the issue as long as it falls within the 7-day period. After that, any additional changes will be billed accordingly.
Thank you for trusting me with your beauty needs! My goal is to create the best possible experience for you, and I truly appreciate your understanding and collaboration in making that happen.
ILLNESS POLICY
It is important to me to maintain a dafe and healthy enviornment for all of my clients and co-workers. To ensure the well-being of everyone, we kindly ask for your cooperation with the following guidelines:
Please Reschedule If You Are Unwell: If you or anyone in your household I experiencing symptoms of illness such as cough, fever, sore throat, runny nose, or other flu like symptoms, I ask that you contact me as soon as possible reschedule your appointment. Your health and the health of others is my top priority.
Exposure to Illness: If you or a member of your household has recently been exposed to any contagious illness, please inform me right away so that we may reschedule your appointment to a later date.
On The Day Of Your Appointment: If you arrive at your appointment showing symptoms of illness, I will kindly ask you to reschedule. This policy is in place to protect the health of all clients and staff in our salon.
I Am Here To Accommodate You: I understand that rescheduling can be inconvenient, and I will do my very best to accommodate a new appointment time that will work for you.
Health Safety Is A Two Way Street: Please be assured that I will also be following the same health guidelines, and if I am unwell or have been exposed to illness, I will notify you promptly to reschedule. Your health and safety is important to me and I am committed to creating a safe space for everyone.
Last-Minute Service Change & Cancellation Policy
To ensure I can provide the best experience for all clients, I require at least 72 hours' notice for any changes or cancellations to your appointment. This policy not only helps me prepare for your service, but also creates space for other guests on my waitlist who are hoping for an appointment.
Please note:
Service Changes: If you choose to shorten your service or change your requested services on the day of your appointment, it can disrupt my schedule and affect the time allocated for your appointment. As such, any last-minute changes will be subject to a last-minute cancellation fee.
Same-Day Cancellations: Cancellations made on the day of your appointment will also incur a last-minute cancellation fee.
Cancellation Fee: The fee for last-minute cancellations or same-day service adjustments is [Insert Fee Amount/Percentage] of the scheduled service cost.
By respecting this policy, you are not only valuing my time but also allowing me to offer the best service to others on my waitlist. I appreciate your understanding and cooperation in maintaining a fair scheduling system for all.